FREE real-time network monitoring
Every Waveworks' network comes with free access to a network monitoring portal giving real-time statistics on availability and bandwidth usage. Read more...
Bespoke hybrid network solutions
Waveworks design every network using a variety of technologies to meet your application needs and budget. Read more...
High-level SLAs and resilience
All networks are supported by high-level SLAs and are based on a fully resilient MPLS core network. Read more...
Support
Waveworks pro-actively monitor all customer solutions to ensure that where possible any potential faults are identified at the earliest opportunity.
If a fault does occur Wavework's technical support desk will pick up the fault from the network monitoring system and raise a support ticket that advises the customer and initiates an investigation.
Working within the Service Level Agreement the fault will then be managed to a resolution keeping the customer updated on a regular basis. Internal escalation paths ensure that fault resolution times are kept to a minimum. Only when the fault has been accepted as fixed by the customer will the ticket be closed.
Telephone Support
The technical support desk is open 7 days a weeks allowing fast access to a support engineer when required.
Fault Logging Portal
Faults may also be logged via email or where available directly into Waveworks' online support ticketing system.
On-site Engineer
If requested a Waveworks' engineer can attend site to address critical faults or to offer advise on other areas of the network. (Charges may apply)
Company News
September 2011
INDUSTRY FOCUS: How do you choose your network services provider? Criteria often missed on making the correct selection includes. ... full story
August 2011
SALES WIN: Waveworks are pleased to announce the successful deployment of a new 65 site managed network for a charity based in ... full story
June 2011
SALES WIN: Waveworks have sucessfully completed the novation of a customer's 600+ site network onto a fully managed service ... full story
Industry Solutions
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Construction
Rapid deployment services for construction companies... full feature
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Healthcare
Flexible, secure solutions for corporate networks and Internet access... full feature
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Retail
Secure, resilient connections for EPOS transactions... full feature
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Housing
Flexible, secure, easy-to-use Internet stations for shared access... full feature
Construction - Healthcare - Retail - Housing